DUE TO OUR RECENT POWER OUTAGE IN WASHINGTON STATE AND HIGH VOLUME OF ORDERS GIDDY GIFTBOX WILL NO LONGER BE ACCEPTING ORDERS THROUGH CHRISTMAS.
Giddy Giftbox is here to serve your gift delivery needs!
Our mission is to provide you with care packages and gift boxes delivered quickly at a great price. We are constantly reviewing our inventory to make sure that the products we provide have the highest quality because we want you to be satisfied with us. Although we are able to accept orders over the phone, our website is 100% secure and safe and we ask that you please place your order online to reduce errors.
Contact Information
How To Best Reach Us
If you have a billing question, or would like more information on a product, please direct your question via e-mail using our Contact Form for the most efficient service.
Address:
Giddy Giftbox.com
855 Trosper Rd #108-337
Tumwater, WA 98512
Hours:
MTWTF: 9am - 4pm PST
Saturday: Closed
Sunday: Closed
Toll Free Phone Number:
Due to the power outage in Washington State, our phones have been knocked out. We are providing *limited* email support only.
Local Phone Number:
Due to the power outage in Washington State, our phones have been knocked out. We are providing *limited* email support only.
Email:
Contact Us Form
Shipping and Handling Information
[Back to top]
For questions regarding shipment to military APO/FPO boxes, please read the general information below.
Giddy Giftbox utilizes UPS and USPS Priority Mail shipping to offer the following shipping options:
|
Shipments in the United States
|
Ground Shipment
(Includes APO/FPO Addresses)
| | $8.95 |
3 Business Days
(No delivery to APO/FPO)
| | $15.95 |
2 Business Days
(No delivery to APO/FPO)
| | $24.95 |
1 Business Day
(No delivery to APO/FPO)
| | $39.95 |
Please see our ground transit time map below to calculate the amount of time that your order will take to get to the destination.
Most packages are shipped on the next business day after you have placed your order, however many times packages will ship on the same business day. Business days constitute weekdays, Monday through Friday, excluding holidays. Extra days, such as the day before Christmas, the day before New Years day, and other days may be considered holidays as well. Note that if you ask for expedited shipping near a weekend, the weekend does not count towards your expedited shipping. For example, if you choose 2 Business Days on Thursday, and your order is shipped Friday, they will receive your package on Tuesday, unless any of the Friday, Monday or Tuesdays are holidays.
AK and HI residents may be charged additional shipping fees.
We are a care package company - orders that only contain items found in our Additional Items section will incur an additional $5.99 shipping fee on top of the shipping fee for the chosen delivery service. Orders that include any of our care packages will not incur this fee.
Goody Giftbox will choose the shipping carrier at our discretion. Goody Giftbox is not responsible for misdelivered or late shipments due to carrier mistakes, acts of God, incorrect addresses, security checks, or any circumstance beyond our control which may cause your package to not be received on time.
Order Cancellations
[Back to top]
If you would like to cancel your order, please contact us as soon as possible. Your name and order number is required for us to cancel your order. You may also cancel your order by contacting us via our customer service phone line. Please be aware that once an item has shipped, we are unable to cancel the order and the order will be processed as a returned item. Many times orders will ship very quickly, so please contact us immediately if you wish to cancel your order. Once we have cancelled your order, you will receive an email from us confirming that the cancellation has been completed. If the order has already been shipped, we will notify you as to how you can return the item in the most efficient manner once you receive it. In this case, please do not open the package when it arrives.
Return & Credit Information
[Back to top]
14-Day Satisfaction Guarantee
We want you to be completely satisfied with your online purchase. If for any reason you are not, please contact us within 14 calendar days of your order date and we will work with you to resolve the problem. Partial or full refunds are decided on a case-by-case basis. We reserve the right to substitute items of equal or greater value when an item is unavailable.
Military Orders
Unfortunately, not all packages reach soldiers as intended. We ship to the military APO/FPO address that you give us. If this address is incorrect or if the package gets lost in transit, there is no way to verify where the package is or when, if ever, it will arrive. Unfortunately this is beyond our control. Military orders can take up eight weeks to reach the individual(s) that the package has been sent to. We will not issue any credit until eight weeks has passed from the day that the package was ordered. If the package has not arrived by then, we will credit the card used in the purchase for merchandise only. Postage and labor cannot be credited back.
General Information [Back to top]
Q. How long will it take for my order to arrive to my loved one in the Armed Forces?
A. It depends. We can only ship your order via USPS Priority Mail. Typically, these shipments arrive to the US Military sorting facilities within 2-3 business days. Once they arrive at the sorting facility, it is up to the military to get your package to your soldier. This can take anywhere from a few days to a few weeks, depending on where your soldier is stationed and what activity they are currently engaged in.
Q. How do I know if my package has been delivered to my soldier?
A. USPS Priority Mail packages are not trackable, so the only way that you can know that they received the package is to hear from them. If the package had the wrong address, it should eventually end up back to us, as our return address is on every box. If we receive the package back, we will notify you to resolve the issue. If your soldier does not receive their package after 6 weeks, and their friends are receiving their packages, please contact us to resolve the issue.
Q. Do the colors or products pictured match the item that I will receive?
A. Many products do not contain the exact same items pictured. However, if an item is specifically said to be included in your order, every attempt is made to ensure that the item you receive is the item that was pictured on our website. However, on rare occasion, there may be items which do not exactly match the color or style shown. Usually if this is the case, you will be notified in the item's listing. We reserve the right to substitute items of equal or greater value when an item is unavailable.
Q. How can your prices be so low?
A. We make every effort to find suppliers that offer us the products that we sell at the least possible price.
Q. Where is Sales Tax Charged?
A. See our Tax Policy below.
Q. Do We Deliver Internationally?
A. Currently, we only offer shipping to US residents, and to APO and FPO boxes. HI and AK residents are charged an additional charge.
Q. What is your Return Policy?
A. Please read our Terms and Conditions below for complete details.
Q. How can I check on my Order Status?
A. Because we are a Yahoo! Shopping Merchant, all order tracking information can be retrieved within your Yahoo! Shopping account. If you do not have a Yahoo! Shopping account, you can track your order through the link that is provided on your confirmation E-mail.
Tax Policy:
GIDDYGIFTBOX.COM shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within WA. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state.
Terms and Conditions:
REFUND POLICY
Refunds are made on a case by case basis. All defective merchandise must be returned within 14 calendar days of the invoice date. Defective merchandise will ONLY be replaced with the same, but NEW product. GIDDYGIFTBOX.COM and parent company are not reponsible for any allergy or medicinal issues that arise from the consumption of the retail products in our packages. ALL SHIPPING AND INSURANCE CHARGES ARE PAID FOR BY THE CUSTOMER (NO COD WILL BE ACCEPTED). Shipping and handling charges are non-refundable under any circumstances.
LEGAL DISCLAIMERS
Seller hereby expressly disclaims all warranties either expressed or implied including any implied warranty of merchantability or fitness for a particular purpose. This disclaimer by the seller in no way affects the terms of the
manufacturer warranty, if any. Title to goods herein being purchased is retained by seller until goods are paid for by the purchaser and at the time title passes to purchaser. If goods herein being purchased are being purchased for the
purposes of export, purchaser must obtain from the federal Government certain export documentation before shipping to a foreign country. In addition, manufacturer warranties for the exported goods may vary or even be null and void. If you have any further questions please contact one of our
representatives.
GIDDYGIFTBOX.COM's and its parent company's products offered therein are provided "as is" and makes no representations or warranties, either express or implied, of any kind with respect to their online sites, their operations, contents, information or materials. By making a purchase online, you agree that GIDDYGIFTBOX.COM, its parent company, its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the their sites. You agree that this limitation of liability is comprehensive and applies to all damages of
any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, GIDDYGIFTBOX.COM or its parent company shall have the right to refuse or cancel any orders placed for product
listed at the incorrect price. GIDDYGIFTBOX.COM or its parent company shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has
already been charged for the purchase and your order is canceled, GIDDYGIFTBOX.COM shall immediately issue a credit to your credit card account in the amount of the charge. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute a guarantee that your order will be accepted. GIDDYGIFTBOX.COM and its parent company reserves the right at any time after receipt of your order to accept or decline your order for any reason. GIDDYGIFTBOX.COM is not responsible for misdelivered or late shipments due to carrier mistakes, incorrect addresses, acts of God, security checks, or any circumstance which may cause your package to not be received on time. Acts of God include, but are not limited to, weather, earthquake, catastrophe and terrorist attack or threat.
Our Commitment To Privacy
[Back to top]
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The Information We Collect:
This notice applies to all information collected or submitted on the GIDDYGIFTBOX.COM website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Name
Address
Email address
Phone number
Credit/Debit Card Information
(etc.)
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:
Name
Address
Phone Number
(etc.)
The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. We may, on occassion, send notices with special offers for existing customers only. You always have the right to opt out of receiving advertising emails from us.
We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
How To Contact Us
Should you have other questions or concerns about these privacy policies, please call our phone number, which is found on the info page, or send us an email at info@GiddyGiftbox.com.
|
|